Rental Agreement and Policies for 4Drive Morocco
Welcome to 4Drive Morocco. These terms and conditions govern your use of our car rental services in Morocco. By booking a vehicle with us, you agree to comply with and be bound by the following terms. Please read them carefully before making a reservation.
In these terms and conditions:
You can book a vehicle through our website at 4drivemorocco.com, by email, or by phone. All bookings are subject to vehicle availability.
Once you submit a booking request, we will send you a confirmation email with your reservation details, including pickup location, rental period, vehicle category, and total price. Your booking is confirmed only when you receive this confirmation email.
You may amend your booking by contacting us via email or phone at least 48 hours before your scheduled pickup time. Changes are subject to vehicle availability and may incur additional charges.
We offer free cancellation up to 48 hours before your scheduled pickup time. Cancellations made less than 48 hours before pickup may result in a cancellation fee equivalent to one day's rental.
The minimum age to rent a vehicle from 4Drive Morocco is 21 years. For SUVs and 4x4 vehicles (such as Dacia Duster and Toyota RAV4), the minimum age is 23 years. Drivers must have held a valid driving licence for at least one year.
You must present a valid national driving licence at the time of pickup. An International Driving Permit (IDP) is recommended for non-European licences and may be required for certain licence types. Both the original licence and IDP must be presented.
You must present a valid passport or national identity card at pickup. Photocopies or digital copies are not accepted.
Additional drivers may be added to the rental agreement at the time of pickup. Each additional driver must meet the same age and licence requirements and must be present with their documents when added to the agreement. Additional driver fees may apply.
4Drive Morocco does not require a deposit or credit card hold at the time of booking or pickup. This is one of our key differentiators in the Morocco car rental market.
We accept payment by debit card (Visa, Mastercard) and cash (Moroccan Dirham or Euro). Credit cards are not required. Full payment is due at the time of vehicle pickup unless otherwise agreed in advance.
All prices are quoted in Euros (EUR) and include full insurance (Collision Damage Waiver and Theft Protection) and unlimited mileage. Prices may vary based on rental duration, vehicle category, season, and pickup location.
Vehicles are provided with a full tank of fuel. You must return the vehicle with a full tank. If the vehicle is returned without a full tank, you will be charged for the missing fuel plus a refueling service fee.
All rentals from 4Drive Morocco include full insurance coverage: Collision Damage Waiver (CDW) and Theft Protection (TP). This covers damage to the vehicle and theft, subject to the terms of the insurance policy.
In the event of an accident or damage to the vehicle, you may be liable for an excess amount as specified in your rental agreement. This excess varies by vehicle category. You can reduce or eliminate the excess by purchasing additional Super CDW coverage at pickup.
Insurance does not cover:
In the event of an accident, you must:
The vehicle may only be driven:
You must not:
Standard cars and sedans (Dacia Sandero, Dacia Logan, Hyundai Accent) are not permitted on unpaved desert pistes, mountain tracks, or off-road terrain. For driving in the Atlas Mountains or Sahara desert on unpaved roads, you must rent a 4x4 vehicle (Dacia Duster, Toyota RAV4). Damage caused by driving a non-4x4 vehicle off-road is not covered by insurance.
You must comply with all Moroccan traffic laws, including:
Vehicles can be collected from the following locations:
At pickup, you must:
If you are delayed and cannot collect the vehicle at the scheduled time, please contact us immediately. We will hold the vehicle for up to 2 hours after the scheduled pickup time. If you do not arrive or contact us within this period, your reservation may be cancelled without refund.
You must return the vehicle to the agreed location by the date and time specified in your rental agreement. At return, the vehicle will be inspected for damage, cleanliness, and fuel level. Please allow time for this inspection.
A grace period of 1 hour is allowed for late return without charge. After this period, you will be charged for an additional rental day or part thereof. If you need to extend your rental, contact us in advance to arrange an extension (subject to availability).
No refunds are given for early return of the vehicle. The rental price is based on the agreed rental period.
One-way rentals (picking up in one city and returning in another) are permitted subject to availability and a one-way fee. Popular routes include Marrakesh to Casablanca, Marrakesh to Agadir, Marrakesh to Fes, and Casablanca to Tangier. Contact us for one-way fees.
Before accepting the vehicle, you must inspect it carefully and report any existing damage, scratches, or defects to our representative. Both parties will sign a condition report documenting the vehicle's condition. This report is your protection against being charged for pre-existing damage.
During the rental period, you must:
In the event of a breakdown or mechanical failure not caused by your misuse, contact us immediately. We will arrange recovery or repair at no cost to you. Do not attempt repairs yourself or arrange repairs without our authorization. Unauthorized repairs will not be reimbursed.
If the vehicle becomes unusable due to mechanical failure not caused by your misuse, we will provide a replacement vehicle as soon as possible. We are not liable for any costs or losses arising from vehicle breakdown, including accommodation, travel, or loss of time.
The following extras are available at additional cost:
Please request extras at the time of booking or at least 48 hours before pickup to ensure availability. Some extras can be added at pickup subject to availability.
You are responsible for all fines, penalties, and charges incurred during the rental period, including:
If we receive notification of a fine or violation after you return the vehicle, we will contact you and forward the fine to you for payment. If we must pay the fine on your behalf, we will charge you the amount of the fine plus an administrative fee of EUR 25 per fine.
Morocco has toll motorways (autoroutes) connecting Casablanca, Rabat, Marrakesh, Tangier, Fes, and Agadir. Tolls are paid at toll booths in cash (Moroccan Dirham or Euro). Keep receipts for your records.
In the event of vehicle theft, you must:
Theft Protection is included in your rental. However, if you have been negligent (e.g., left keys in the vehicle, left the vehicle unlocked), you may be liable for the full value of the vehicle.
Loss of keys, documents, or equipment is not covered by insurance. You will be charged for replacement costs and any costs incurred in recovering or replacing the vehicle.
We collect and process your personal data in accordance with our Privacy Policy. By booking with 4Drive Morocco, you consent to our collection, use, and storage of your personal information for the purpose of providing car rental services.
We use your data to:
We take reasonable measures to protect your personal data from unauthorized access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
We may share your data with third parties (payment processors, insurance providers, authorities) as necessary to provide services or comply with legal obligations. We do not sell your personal data to third parties for marketing purposes.
4Drive Morocco is liable for loss or damage caused by our negligence or breach of contract. However, we are not liable for:
You are liable for:
You agree to indemnify and hold 4Drive Morocco harmless against all claims, costs, expenses, and losses arising from your use of the vehicle or breach of this agreement.
4Drive Morocco is not liable for failure to perform our obligations due to events beyond our reasonable control, including natural disasters, strikes, war, terrorism, civil unrest, government restrictions, or other force majeure events. In such cases, we will attempt to provide alternative arrangements but are not obligated to do so.
We reserve the right to update or modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the revised terms.
These terms and conditions are governed by and construed in accordance with the laws of Morocco. Any rental agreement you enter into with 4Drive Morocco is subject to Moroccan law.
Any dispute arising from these terms or your rental agreement shall be subject to the exclusive jurisdiction of the courts of Morocco. We will attempt to resolve disputes amicably through negotiation before resorting to legal action.
If any provision of these terms and conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.
These terms and conditions, together with your rental agreement and our Privacy Policy, constitute the entire agreement between you and 4Drive Morocco. They supersede all prior agreements, representations, and understandings, whether written or oral.
If you have questions about these terms and conditions or your rental agreement, please contact us:
4Drive Morocco
Email: Available on our Contact page
Website: 4drivemorocco.com
Last updated: January 2025